TayaWin Privacy Policy – How We Protect Your Data

01

Introduction

This Privacy Policy ("Policy") describes how TayaWin ("we", "our", "us") collects, uses, stores, and protects the personal information of players and visitors who access the TayaWin platform at tayawin.best. It applies to all services offered by TayaWin, including live casino games, sports betting, JILI slots, card games, sabong, and all related account and payment functions.

By creating a TayaWin account or using the platform in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how TayaWin handles personal data as described here, you should not use the platform.

TayaWin is committed to responsible data practices that align with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We treat your personal information as something entrusted to us — not as a resource to be exploited.

02

Data We Collect

TayaWin collects different types of personal data depending on how you interact with the platform. We only collect what is genuinely needed to deliver a functional, secure, and compliant gaming experience.

2.1 Registration Data

When you register at TayaWin, we collect your full legal name, date of birth, mobile number, and email address. This information is required to create and authenticate your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements, TayaWin may request a copy of a valid government-issued ID (such as a Philippine passport, driver's licence, or SSS/GSIS ID), a selfie for liveness verification, and proof of address. This data is used exclusively for identity verification and anti-money laundering compliance.

2.3 Financial & Transaction Data

TayaWin records all deposit and withdrawal transactions, including the amount, method (e.g., GCash, Maya, BDO), timestamp, and transaction reference. We do not store full card numbers or mobile wallet PINs — payments are processed through secure third-party payment gateways.

2.4 Gaming Activity Data

We log your betting history, game sessions, wager amounts, results, and bonus usage across TayaWin's platforms. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical & Device Data

TayaWin automatically collects certain technical information when you access the platform, including your IP address, browser type and version, device type, operating system, and session timestamps. This helps us detect fraud, maintain platform security, and improve user experience.

2.6 Communications Data

If you contact TayaWin support — via live chat, email, or any other channel — we retain records of those communications for quality assurance and to follow up on unresolved issues.

03

How We Use Your Data

TayaWin uses personal data strictly for defined, legitimate purposes. Here is how each category of information is put to use on the platform:

• Account management: To create, maintain, and secure your TayaWin account, including password resets and account recovery.
• Transaction processing: To handle deposits, withdrawals, and bonus credits in Philippine Peso (₱) via your chosen payment method.
• Regulatory compliance: To meet KYC, anti-money laundering (AML), and age verification obligations under Philippine law.
• Fraud prevention and security: To detect suspicious activity, prevent unauthorised access, and protect the integrity of TayaWin's platform.
• Responsible gaming: To monitor gaming patterns, enforce deposit limits, and flag accounts that may need intervention under TayaWin's responsible gaming programme.
• Platform improvement: To analyse how players use TayaWin — which games are popular, where navigation can be improved, and how the mobile experience can be optimised.
• Customer support: To respond to your questions, resolve disputes, and maintain records of interactions for quality assurance.
• Marketing communications: To send promotional offers, new game announcements, or event notifications — but only if you have opted in to receive them. You can opt out at any time.

04

Legal Basis for Processing

TayaWin processes your personal data on the following legal grounds, consistent with the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil your account agreement with TayaWin — including registration, transactions, and game participation.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics — where those interests do not override your privacy rights.
• Consent: For marketing communications and non-essential cookies, where your explicit opt-in consent is required and can be withdrawn at any time.

05

Data Sharing with Third Parties

TayaWin does not sell your personal data. We share information with third parties only in specific, controlled circumstances:

5.1 Payment Processors

To process deposits and withdrawals, TayaWin shares relevant transaction data with licensed payment processors and e-wallet providers such as GCash, Maya, and participating Philippine banks. These partners are contractually bound to handle your data securely and only for payment purposes.

5.2 Identity Verification Providers

TayaWin uses third-party KYC verification services to validate government-issued IDs and perform liveness checks. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than identity verification for TayaWin.

5.3 Regulatory Authorities

TayaWin is required by law to disclose certain player data to relevant Philippine regulatory authorities upon lawful request. This may include transaction histories, identity records, and gaming activity logs in connection with AML investigations or regulatory audits.

5.4 IT and Security Providers

TayaWin works with cloud infrastructure, cybersecurity, and analytics vendors who may process limited technical data on our behalf. All such vendors are subject to data processing agreements and are not permitted to use player data for independent purposes.

06

Cookies & Tracking Technologies

TayaWin uses cookies and similar tracking technologies to keep the platform functional, remember your session, and understand how players use the site. Here is a breakdown of the cookie types used:

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent TayaWin from functioning correctly, including logging in and processing bets.

07

Data Retention

TayaWin retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with legal obligations. General retention periods are as follows:

• Account and identity data: Retained for the lifetime of your TayaWin account and for a minimum of five (5) years after account closure, as required under AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction in compliance with financial record-keeping requirements.
• KYC documents: Retained for as long as required by applicable regulation — typically five (5) years after the end of the customer relationship.
• Gaming activity logs: Retained for three (3) years unless a longer period is required by regulation or ongoing dispute.
• Support communications: Retained for two (2) years from the date of the last interaction, unless the matter is subject to an ongoing investigation or legal proceeding.

When data is no longer needed and no legal obligation requires its retention, TayaWin securely deletes or anonymises it.

08

Data Security

TayaWin implements a layered approach to data security to protect personal information from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and TayaWin is encrypted using TLS/SSL protocols. Sensitive stored data — including identity documents and financial records — is encrypted at rest.
• Access controls: Access to personal data within TayaWin is restricted to authorised personnel on a strict need-to-know basis. Access is logged and audited regularly.
• Two-factor authentication: TayaWin supports and encourages the use of two-factor authentication (2FA) on player accounts to add a layer of protection beyond passwords.
• Fraud monitoring: Automated and manual fraud detection systems monitor transactions and login activity on TayaWin continuously to flag anomalies.
• Third-party security reviews: TayaWin periodically engages independent security professionals to assess and improve the platform's defences.

09

Your Data Rights

Under the Data Privacy Act of 2012, Filipino players whose personal data is processed by TayaWin have the following rights. You can exercise any of these by contacting us at support@tayawin.best.

10

Minors and Age Restriction

TayaWin is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from individuals below the minimum age. If TayaWin becomes aware that an underage person has registered an account, that account will be immediately suspended, all data collected will be securely deleted, and any funds may be withheld pending investigation.

Parents and guardians are encouraged to use appropriate parental controls and to discuss responsible internet use with young people in their care. If you believe a minor has accessed TayaWin, please contact us at support@tayawin.best so we can take prompt action.

11

Third-Party Links and Services

The TayaWin platform may contain links to or integrations with third-party services — such as payment gateways or customer support tools. This Privacy Policy applies only to data collected and processed directly by TayaWin. Once you leave the TayaWin platform or interact with a third-party service, that party's own privacy policy governs the handling of your data.

TayaWin is not responsible for the privacy practices of third-party websites or services. We encourage you to review the relevant privacy policies before sharing personal information with any external service.

12

Changes to This Privacy Policy

TayaWin may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email or through a prominent notice within the TayaWin platform at least 14 days before the changes come into effect.

The updated Policy will always be accessible at tayawin.best/privacy-policy. The effective date shown at the top of this page will be updated with each revision. Continued use of TayaWin after an updated Policy takes effect constitutes acceptance of the changes.

13

Contact Us

For any questions, concerns, or requests related to this Privacy Policy or TayaWin's data practices, you can reach us through the following channels:

• Email: support@tayawin.best
• Live Chat: Available inside the TayaWin platform after logging in, 24 hours a day, 7 days a week.
• FAQ: Common questions are covered on our FAQ page.

For issues related to data rights under the Data Privacy Act of 2012, you may also direct a complaint to the National Privacy Commission (NPC) of the Philippines. TayaWin cooperates fully with NPC inquiries.